The course teaches participants the most important requirements, rules and standards, methods for preparing, performing and creating audit reports, and communication techniques for leading discussions and objectively presenting audit findings.
Based on their fundamental knowledge of system managements in the respective field, Auditors are able to initiate, plan and conduct issue-specific audits according to ISO 19011, both as the sole auditor and in an audit team (1st party – internal audits, 2nd party – supplier audits, system, process and compliance audits together with experts). The term “issue-specific” refers to certain fields, such as quality, environment or occupational health and safety, depending on the certificate requested
Overview
The course teaches participants the most important requirements, rules and standards, methods for preparing, performing and creating audit reports, and communication techniques for leading discussions and objectively presenting audit findings.
Prerequisities
Valid qualityaustria Certificate Quality Management Representative or Systems Manager (incl. thematic focus, e.g. focus on healthcare or on food); Environmental Management Representative or Systems Manager (incl. thematic focus, e.g. focus on energy) or Occupational Health and Safety Management Representative or Systems Manager or Quality operator or assistant or Risk Manager (incl. thematic focus, e.g. focus on health care) or Business Continuity Manager or Coporate Social Responsibility and Sustainability Manager or Food Safety Expert or Expert of Medical Devices Development, Manufacturing and Distribution or Energy Management Representative or equivalent EOQ Certificate.
Target group
Senior and junior managers who aim to evaluate, assess and improve management systems regardless of the type, structure or size of the organization.
Content
- ISO 19011
- Preparation of audits, audit questions, checklists
- Performance of audits
- Proper formulation of nonconformities and potentials of improvement
- Audit methodology
- Communication and questioning technique
- 2 case studies with solutions
Overview
The seminar provides candidates with optimal preparation for the auditor examination. The most important issues are explained in depth and targeted training is given.
Prerequisities
Attendance of the course Auditor
Target group
This seminar is addressed to all persons who intend to take the Auditor examination within a foreseeable period and who wish to prepare themselves in a targeted manner with additional exercises.
Content
- Implementation of a multiple choice test comprising 20 questions
- Presentation of the group work in the plenary (one person per case study and group)
- Reflection and comment on the moderation, presentation and group results by the trainer
Content
The contents of the examination refer to the course Auditor.
Prerequisities
- Qualification in accordance with the course Auditor
- Valid qualityaustria Certificate Quality Management Representative or Systems Manager (incl. thematic focus, e.g. focus on healthcare or on food); Environmental Management Representative or Systems Manager (incl. thematic focus, e.g. focus on energy) or Occupational Health and Safety Management Representative or Systems Manager or Quality operator or assistant or Risk Manager (incl. thematic focus, e.g. focus on health care) or Business Continuity Manager or Coporate Social Responsibility and Sustainability Manager or Food Safety Expert or Expert of Medical Devices Development, Manufacturing and Distribution or Energy Management Representative or equivalent EOQ Certificate
- Written proof of 4 years of practical professional experience in a specialist or technical position, which includes problem solving, decision making and communication with other managers or stakeholders as well as organisation of a working group in operational processes
- Implementation of audit activities, which means performance of at least 4 complete system or process audits in the respective management field of 20 days in total (minimum 12 days on site) within the last 3 years before certification
Format
The written examination consists of multiple-choice questions and takes 30 minutes.
The oral examination consists of a simulated audit situation (role play) and an interview (2 technical questions). Duration: 25 minutes
Certificate
- Upon successful completion of the examination and submission of proof of practical experience, the candidate will receive the certificate Quality Auditor, Environmental Auditor, Occupational Health and Safety Auditor or according to the focused field.
- Additionally the EOQ Quality Auditor, EOQ Environmental Auditor, EOQ Occupational Health and Safety Auditor or EOQ Social Responsibility Auditor certificates can be issued on request.
- Holders of all three Auditor certificates (Quality/Environmental/Occupational Health and Safety) can obtain the certificate Integrated System Auditor on request free of charge.
Validity of the Certificate
3 years
Criteria for extension
- Proof in the form of a confirmation by the employer/contractor about at least 3 completed system audits in the respective field of at least 15 days in total (minimum 9 days on site) within the last 3 years
- Refresher course for Quality Managers and Quality Auditors in general (RQA) or with a free choice of main course focus or appropriate qualityaustria training.
- Quality Managers and Auditors with an additional automotive internal auditor qualification may alternatively attend the refresher course for Quality Managers and Auditors with focus on the Automotive industry (RQA-A).
Note
- The exact timing of the assessment days is dependent on the number of participants and may differ from the mentioned times.
- If the proof of practical experience is missing, the respective certificate will be issued with the corresponding Auditor candidate status. As soon as Quality Austria will receive the proof of practical experience, the certificate will be upgraded free of charge.
- It is also possible to lift the candidate status by participating in the seminar “Auditing in practice” (see PAER).
- If there is insufficient evidence of audits performed, candidates may apply for the EOQ Quality Auditor (Junior).
Course Structure
- QMA-E / 4 days Course Auditor
- QMAPV-E / 1 day Preparation for the Auditor Examination
- QMAP-E / 1 day Examination Auditor